Business Phone FAQ

What is Bright House Networks Business Phone?
What makes it different than the Bright House Networks phone service I get at home?
What is “digital quality” phone service?
How is it different than other Business Phone services?
If my business loses electrical power, will we lose our phone service?
Will my business have 911 service?
If I switch to Business Phone, what happens to my local and 800 numbers and my directory listings?
If I switch to Business Phone, will I have to purchase new equipment?
What does Bright House Networks Business Phone offer that my current phone service may not?
Does Bright House Networks Business Phone support 911 emergency services?
What is Enhanced 911? How is it different from basic 911?
With Business Phone service, if my power goes out, will I be able to dial 911 from my Business Phone?
If my business moves, can I reconnect my Bright House Networks Business Phone service myself?
Can I take my phone number with me if my business moves?
Is there a way I can block outbound fee-based calls?
Where can I view my current or past detailed phone bills?
Will I be able to make International calls?
Is the Business Phone Voice Mail service available in Spanish?
How many telephone lines may I connect at my business?
Will my monitored security system work with Bright House Networks Business Phone?
Will I have Directory Assistance?
Can I utilize a 10-10 number to call Internationally?
What is your privacy policy?
What are your Terms and Conditions?
Will I receive a phone book after the installation?
Can I make 1-900 or 1-976 calls with Bright House Networks Business Phone?
Can I receive calls from a prison facility on my Home Phone?

What is Bright House Networks Business Phone?
Bright House Networks Business Phone is a digital quality phone service for businesses like yours. It incorporates the latest in digital technology to bring you crystal-clear calls that are delivered over Bright House Networks highly-reliable, private, hybrid, fiber-coaxial network in conjunction with the Public Switched Telephone Network (PSTN). It provides up to 12 lines of digital quality phone service without the requirement of expensive PBX equipment to be installed at your place of business. Bright House Networks Business Solutions manages and maintains all of the switching equipment and optional Voice Mail services in their Network Operations Centers – freeing your business from the necessity of managing or maintaining this equipment.

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What makes it different than the Bright House Networks phone service I get at home?

Bright House Networks Business Phone provides business features such as Hunt Groups and Three-Way Calling with Call Transfer. It also comes with business-level service and support. This includes a Dedicated Account Executive, guaranteed uptime, service level agreements (SLAs) and priority technical support and field service. All of these business-level extras help assure that the quality and reliability of your phone service measure up to the demands of your business.

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What is “digital quality” phone service?
With a digital quality phone service, voice communications are treated like data communications. The voice signal is converted into digital packets that travel over hybrid, fiber-coaxial networks.

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How is it different than other Business Phone services?

Business Phone service from Bright House Networks Business Solutions is delivered over mid-Florida’s largest redundant all-fiber network and provides crystal-clear connections for all of your business voice communications. All calls are carried over the Public Switched Telephone Network (PSTN) so they are never exposed to the limitations of the public Internet.

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If my business loses electrical power, will we lose our phone service?

No. Bright House Networks recognizes that businesses cannot operate without phone service. That’s why we’ve installed generators at all of our network switching stations and Network Operations Centers. We also provide battery backup (up to 8 hours) at your business to ensure that phone service continues to operate even in the event of a power failure.

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Will my business have 911 service?

Yes. Bright House Networks provides Enhanced 911, so the operator will know your name and address when you dial the emergency hotline. Bright House Networks goes one step further by providing your building number, floor and suite number to the emergency operators as well, if applicable.

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If I switch to Business Phone, what happens to my local and 800 numbers and my directory listings?

When you move over to Bright House Networks Business Phone you can retain all of your local and 800 numbers as well as your current yellow pages and other directory listings.

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If I switch to Business Phone, will I have to purchase new equipment?

With Business Phone from Bright House Networks Business Solutions you can continue to use your current phones, fax, credit card and POS equipment, allowing you to upgrade to digital service without additional capital investments.

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What does Bright House Networks Business Phone offer that my current phone service may not?

With Business Phone you can call anyone, anytime, at no additional charge, anywhere in the U.S., Puerto Rico and Canada. Call Waiting, Caller ID, Call Waiting ID, Call Waiting Block, Three-Way Calling, Call Forwarding, Speed Dial, Anonymous Call Rejection and Additional Charges Blocking are included at no additional cost. Voice Mail is not included, but is available for an additional charge.
You'll also get:
- The convenience of one bill for all your Bright House Networks services.
- No local toll charges.
- Competitive International Long Distance rates.
- Up to 12 lines to run your business effectively and efficiently.
- Manage your voicemail.
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Does Bright House Networks Business Phone support 911 emergency services?

Yes. Bright House Networks supports Enhanced 911 (E911), which is designed to give emergency operators the exact location where calls originate. Because Bright House Networks Business Phone accesses the official 911 network, emergency calls are routed to the proper local public safety dispatcher.

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What is Enhanced 911? How is it different from basic 911?

911 is the official national emergency number in the United States and Canada. Dialing 911 quickly connects you to a Public Safety Answering Point (PSAP) emergency dispatcher trained to route your call to local emergency medical, fire and law enforcement agencies. Enhanced 911 (or E911) takes this one step further. E911 enables the dispatcher to automatically identify the phone number and address of the person who is calling.

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With Business Phone service, if my power goes out, will I be able to dial 911 from my Business Phone?

We provide a backup battery with Business Phone. If you lose power, you should be able to make and receive phone calls for as long as you have continuing cable service up to the life of the battery. If there is no dial-tone due to an extended electrical power failure and/or a network outage, E911 access will not be available. Phones dependent on power, such as portable phones, will not work during a power outage.

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If my business moves, can I reconnect my Bright House Networks Business Phone service myself?

No. A Bright House Networks technician must reinstall Bright House Networks Business Phone in your new location. We will also need to update our records of your new address for Enhanced 911. Moving your modem from the original service address without notifying us could result in emergency services being dispatched to the wrong location.

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Can I take my phone number with me if my business moves?

Each situation will be reviewed at the time of request based on where you’re moving to and if it is within our serviceable area.

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Is there a way I can block outbound fee-based calls?

Yes. Additional Charge Blocking (ACB) allows outbound, fee-based calls to be blocked. Dial 611 to speak with a Customer Care professional and request that ACB be added to your account. Once ACB is added to your account, all International Long Distance, North American Numbering Plan (NANP) offshore calls, Operator Assisted (0 & 0+), Directory Assistance (411) will be blocked.

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Where can I view my current or past detailed phone bills?

You can review your current or past 5 bills at by clicking Call Detail Statement under the Business Phone Resource Center section. Next, login to your account and select the bill you would like to review.

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Will I be able to make International calls?

Yes, you will have the ability to make International calls with your Business Phone service. Dial as you normally would. Example: 011 + country code + city code + telephone number. Calls to International locations are not included in your monthly plan, but rates are competitive with other major providers. Visit International Calling Rates for a list of competitive International Long Distance rates.

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Is the Business Phone Voice Mail service available in Spanish?

Yes. Customers have the ability to select which language prompts (English or Spanish) they would like to hear when they retrieve Voice Mail.

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How many telephone lines may I connect at my business?

The current maximum number of lines is 12.

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Will my monitored security system work with Bright House Networks Business Phone?

Yes. Bright House Networks Business Phone has been designed to work with monitored home security systems and has been tested and is compatible with Home Security Systems, such as ADT and Brinks.
Bright House Networks recommends that both you and your alarm company test the alarm system after your Business Phone installation.

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Will I have Directory Assistance?

Yes. Local (411) and national Directory Assistance with Call Completion, as well as International Directory Assistance are provided. A fee will be charged for each Directory Assistance call.

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Can I utilize a 10-10 number to call Internationally?

No. At this time, Bright House Networks does not support 10-10 dial around numbers. Calling cards may be used to place International Long Distance calls.

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What is your privacy policy?

Protection of your privacy is a top concern. View our privacy policy.

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What are your Terms and Conditions?

For complete Terms and Conditions for Bright House Networks Business Solutions Business Phone visit our privacy policy.

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Will I receive a phone book after the installation?

If you are receiving a new Bright House Networks telephone number, you will receive a local phone directory a few days after your installation. If you are keeping your current phone number, please continue to use your current phone directories. You will receive a new phone book as part of the annual general market distribution.

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Can I make 1-900 or 1-976 calls with Bright House Networks Business Phone?

No. These services are not available at this time.

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Can I receive calls from a prison facility on my Home Phone?

Bright House Networks Home Phone service does not support incoming collect calling directly, but you can set up an account with a third-party prepaid calling provider.

Prepaid Calling Options for Prison Facilities:

Third-party prepaid calling providers offer online, self-managed prepaid account services so that anyone with a need to receive calls from prison inmates can establish such an account. Once a prepaid account is established, the inmates can call Bright House Networks customers on their Phone line from the prison pay phones.

Each prison works with certain third-party providers; contact the prison to find out which providers are acceptable. Following are websites for some providers:
- Talton Communications
- Securus Correctional Billing Services
- ICSolutions
- OffenderConnect
Bright House Networks does not maintain relationships with these providers and is not involved in transactions between customers and third-party providers or prisons and does not earn any income from these calls. The third-party prepaid providers are completely independent of Bright House Networks.

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